Last updated: September 17, 2026
Return Window
You may request a return within 14 days of receiving your order. To be eligible, items must be unworn and returned in their original CHROMIQUE packaging, together with the natural stone certificate.
Personalized & Engraved Items
Engraved pieces are customized for you and are final sale — they cannot be returned or exchanged. Please double-check your engraving text before we begin.
How to Start a Return
- Contact us on WhatsApp (+86 132 3331 4333) or email with your order number and reason.
- We will confirm eligibility and provide the return address in Hangzhou, China.
- Ship the item with tracking; keep your proof of postage.
Refunds
Once your return is received and inspected, refunds are issued to your original payment method within 7 business days. Shipping fees already paid are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or is not what you ordered, contact us within 14 days with photos — we will cover return shipping and send a replacement or full refund.